OUR GUARANTEE:

SuzanneSomers.com is proud to offer a wide selection of distinctive products, and we stand behind the quality of each one. If an item arrives damaged or appears defective in any way, simply return it and we will be happy to replace the item, exchange it, or refund your payment. Please click here to view our Returns Policy.

PROBLEMS/QUESTIONS:

Suzanne has many products which are sold by a variety of different companies. We will be happy to assist you with any of the items purchased directly from this web site. However, if you bought your products elsewhere, we kindly ask that you contact the customer service department at the respective company that sold it to you.

If you have any problems with your order, please don't hesitate to email us at: CustomerService@SuzanneSomers.com.

RULES FOR THE DISCUSSION BOARD PARTICIPATION:

Welcome to our community. We hope that you enjoy your experience. The Discussion Boards were created as a place for you to come to share, learn and motivate each other. We are thrilled that so many of you have joined our Discussion Board. We love sharing new information with you and are delighted that you exchange your ideas and information with one another.

Please keep in mind that the only valid sources of information on Somersizing are the books and tapes published by Suzanne Somers or the FAQ section on this site. If anyone pretends to represent Suzanne or speak for the Somersize program, please report such to Suzanne's representatives at Info@SuzanneSomers.com

Your participation on the Discussion Board at SuzanneSomers.com signifies your agreement to abide by the following Community Rules.

SuzanneSomers.com is not responsible for the content of messages posted on the Discussion Boards or for anything arising out of use of the board or other interaction among the users.

Good manners online means that you don't post the same notice more than once. The online word for posting many times on one topic is "spamming". We do not allow it.

Anyone posting sexually explicit comments or any other offensive content will be banned from the website.

Don't Attack Other Members of This Community.
We do not expect this site to be free from controversy; however, we will not tolerate any kind of personal attack or any other action which might embarrass, humiliate or harass any person or group in our Discussion Boards. Threads which contain negative postings regarding other members will be removed immediately. Personal attacks on others will not be tolerated. Disagree respectfully with the opinions of others without resorting to innuendo, insults, ridicule or name-calling. Feel free to challenge others' views, but be polite. Think of this as Suzanne's home. She has invited you in. Accept her hospitality with the same good will and grace with which it was offered.

Watch Your Language.
At no time will explicit, obscene or vulgar language, graphics or behavior be tolerated on SuzanneSomers.com. All threads in violation of this rule will be immediately deleted. Similarly, Discussion Board posts that solicit or offer explicit or X-rated GIFs, JPEGs or other graphic files will be deleted without notice!

Avoid Sharing or Requesting Personal Information in Public Forums.
Do not ask for personal information from others. Postings requesting members share personal details or addresses, phone numbers, etc., will be removed. This includes, but is not limited to, communications that ask for personal information submitted via e-mail, mail, telephone, surveys, and research studies.

Do Not Post Commercial Items.
Commercial messages and/or product/ service/ personal solicitations posted on Discussion Boards (including but not limited to references to other internet sites, URLS, or links to other commercial Web sites) may be removed at any time. Obviously, there are Somersizing questions that can only be answered with product recommendations or brand names. Please understand: posts referring our members to other specific Website addresses or other sources for items sold by Suzanne on SuzanneSomers.com or are in direct competition with SuzanneSomers.com violate the rules of commerce and will be removed immediately.

Respect the Copyrights of Others.
Information copyrighted or owned by any individual, including Suzanne Somers, should not be posted on the Discussion Boards without the knowledge of and consent of the owner. All those who violate this rule will be held solely and directly responsible. You may post your own recipes on any Discussion Board, but never post a copyrighted recipe. Suzanne's copyrights will be enforced on this site and any other on which we become aware of a violation.

Rights Reserved by SuzanneSomers.com
SuzanneSomers.com reserves the right to manage the Website in a manner designed to serve a majority of its members and the right to delete any post deemed unacceptable or inappropriate. We reserve the right to remove threads and organize Discussion Boards for the convenience and service of the majority of our members. Considering that, we cannot guarantee prompt removal of offensive messages posted on our site.

We also reserve the right to use our discretion to remove any posts deemed inappropriate and to cancel your SuzanneSomers.com membership should you violate these rules or any other requirement posted on this site.

If you encounter a violation of these rules, please contact Info@SuzanneSomers.com. If you have trouble locating information try our "Search Site" tool, which can be found on the bottom of any website page, or e-mail your question to Webmaster@SuzanneSomers.com.

CREDIT CARD SECURITY POLICY:

It is safe to use your credit card for purchases on this website.

A. We accept Visa, MasterCard, American Express, and Discover.

B. Our secure server software (SSL) is the most widely accepted and secure in the electronic commerce industry. All of your personal information is encrypted, including your credit card number, name and address to assure safe travel over the Internet.

C. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges.

D. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

E. For additional security, no credit card numbers are stored anywhere on our site or in our databases.

PRIVACY POLICY:

We respect the privacy and security of those who visit the SuzanneSomers.com site.

A. As a strict policy, SuzanneSomers.com and SLC WebSales each does not sell, trade, rent or otherwise share your email address with any other company or third party other than our affiliates and marketing partners.

B. Your name, address, phone number and other personal information will not be shared with any other company or third party other than our affiliates and marketing partners.

DATA COLLECTION:

In several areas of our site, we ask you to provide information by filling out and submitting an online form.

A. These areas include:

   (1) Registration, where we ask for your name, email address, and billing
    and shipping information.

   (2) Discussion Board Registration, where we ask for a name, email address
    and website where applicable.

B. From time to time, we may use the information we collect to improve our Website; to notify consumers about updates to our Website; to contact you about products, services, events or news that we believe will be of interest to you; and for special offers and promotions. Also, SuzanneSomers.com may provide aggregate statistics about our online sales, traffic patterns and related site information to reputable third-party vendors, but these general statistics will not include any personally identifying information.

C. If you wish not to receive email special offers from SuzanneSomers.com, notify us to that effect by email or regular mail at the addresses which follow.

HOW TO CONTACT US:

For technical support and inquiries regarding the website, please email Webmaster@SuzanneSomers.com.

For inquiries regarding products and purchases made through this site, please email CustomerService@SuzanneSomers.com.

For questions regarding Somersizing, and general questions and suggestions, please email info@SuzanneSomers.com.

ORDER TRACKING:

Any order my be tracked through the MY ACCOUNT feature accessible at the bottom of any page on the website.

RETURN POLICY:

Suzanne has many products which are sold by a variety of different companies. We will be happy to assist you with any of the items purchased directly from this web site. However, if you bought your products elsewhere, we kindly ask that you contact the customer service department at the respective company that sold it to you.

Within forty-five (45) days (fourteen (14) days for skincare) of shipment you may return any of the following items for a full refund:

(1) Any book in its original condition.

(2) Any unopened media (including VHS tape, cassette tape, or video).

(3) Any other item in new condition with original packaging and accessories.

If you want to return merchandise, please contact CustomerService@SuzanneSomers.com and request a RETURN MERCHANDISE AUTHORIZATION (RMA) number.

RETURN POLICY: REFER-A-FRIEND

We reserve the right to suspend participation in the Refer-A-Friend Program in the following situations:

(1) Two or more referrals return their purchases

(2) A referror makes two or more purchases using Reward $$ and subsequently returns those purchases

(3) Purchases are made by different referrals using the same credit card number

If participation in the Refer-A-Friend Program is suspended, all accrued program Reward $$ will be forfeited.

EXCHANGE POLICY:

A. Within forty-five (45) days (fourteen (14) days for skincare) of shipment, you may exchange any of the following items for a full refund: (1) Any book in its original condition. (2) Any unopened media (including VHS tape, video, or cassette tape). (3) Any other item in new condition with original packaging and accessories.

B. You can order a new item now and return the original item later for credit. However, we will need to charge your credit card for the second item. Once we receive your return, we will credit your credit card for the cost of the original item, minus shipping. Please contact CustomerService@SuzanneSomers.com to arrange this.

If you want to exchange merchandise, Please contact CustomerService@SuzanneSomers.com to get your RMA number.

REFUND POLICY:

We will notify you via email of your refund once we have received and processed the returned item in accordance with you obtaining an RMA number. You can expect a refund in the same form of payment originally used for purchase (with the exception of Reward $$) within seven (7) to fourteen (14) business days of our receiving your return.

Reward $$ can not be used to generate a cash refund, and will not be credited back to your account.

We do not refund shipping or handling charges nor are we responsible for return postage.

If you are returning a gift as the recipient of that gift, you will receive Reward $$ for the value of your return, which must be used at SuzanneSomers.com within 60 days of the receipt of your return.

We can process returns and refunds only for items purchased from SuzanneSomers.com.

Should you need to contact us regarding the status of a return or exchange for which you've already been issued an RMA number, please email Returns@SuzanneSomers.com.

We cannot accept returns shipped via FedEx or UPS from a non-U.S. address. If you request an exchange we will pay shipping charges for the item we ship to you. Please be aware that your country may levy import customs and duties on items we ship to you.

GIFT CERTIFICATES:

1. Gift certificates do not have an expiration date and can be redeemed at any time.

2. Gift certificates must be redeemed through the SuzanneSomers.com Web site, www.suzannesomers.com, toward the purchase of products listed in SuzanneSomers.com's online catalog. Gift certificates may not be redeemed for the purchase of products at any other Web site operated by SuzanneSomers.com, its affiliates, or any other person or entity.

3. Gift certificates can not be used to purchase gift certificates.

4. Gift certificates are not redeemable for cash and cannot be returned for a cash refund.

5. Any unused balance will be placed in the recipient's gift certificate account and is not transferable.

6. If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card.

7. All refunds on merchandise purchased with gift certificates will be made to the recipient's gift certificate account in the form of a gift certificate credit.

8. Gift certificates cash value are 1/10 of one cent.

9. Gift certificates and their use on the SuzanneSomers.com Web site are subject to SuzanneSomers.com's general Conditions of Use and Privacy Policy.

9. Gift certificates can be viewed under MY ACCOUNT. Any gift certificate that has not been registered can be re-sent to the recipient at any time.

11. SuzanneSomers.com will have the right to close customer accounts and request alternative forms of payment if a fraudulently obtained gift certificate is either redeemed through the SuzanneSomers.com Web site or is redeemed and used to make purchases on the SuzanneSomers.com Web site.

12. SLC WEBSALES, INC. AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CERTIFICATES, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CERTIFICATE CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CERTIFICATE. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

13. SuzanneSomers.com reserves the right to change these terms and conditions from time to time in its discretion.

SALES TAX:

Applicable Sales Tax will be added for shipments to residents of California.

SHIPPING POLICY:

SuzanneSomers.com computes shipping based upon the dollar amount of your order, less any applicable sales taxes.

The rates for the Continental United States and Canada are as follows:

Orders are typically sent to our delivery company for shipment the business day following order placement (business days are Monday thru Friday, excluding holidays). Expected delivery times are:

Ground = typically 1-5 business days after being sent to our delivery company depending on location.

Expedited = by the end of the second business day after being sent to our delivery company .

Express = by the end of the next business day after being sent to our delivery company .

1. Customers placing international orders will be contacted by a Customer Service Representative who will quote the exact shipping charge for their order. They may accept the actual charges or cancel their order at that time.

2. All orders to Alaska, Hawaii, Puerto Rico and the Virgin Islands will be sent Ground Delivery.

3. All Canadian orders, including chocolate, will be shipped ground. Canadian customers will also be charged Customs clearance, duties, and taxes. Those charges will be collected, cash on delivery, when you receive your package. These charges are billed strictly by Canadian Customs and are not connected to SuzanneSomers.com's shipping and handling charges.

4. Because of weight and dimension issues, certain products will ship via Ground only.

5. All U.S. chocolate orders will ship Expedited and $8.00 will be added to each shipment of chocolate. If there are multiple items in addition to your order for chocolate, the balance of the items will ship via Ground.

6. Certain items carry individual shipping charges, which are calculated according to the special weight, dimension, temperature, or handling characteristics of these items. The shipping and handling for these items will be listed separately on the checkout page.

7. Shipping and handling for all Jewelry items is charged according to this table:

   1 item   - $4.95
   2 items - add $3.95
   3 items - add $2.95
   4 items - add $2.95
   5 or more items - free shipping for all items.

MEDICAL DISCLAIMER:

The SuzanneSomers.com website is not a substitute for the advice of a physician, dietician, nutritionist, or other qualified nutritional, health, exercise and fitness professional. This website presents products, general information and discussions by third parties about nutrition, health, exercise and fitness, and suggestions on how to use the products. The website cannot and does not provide specific advice for your exact situation, and it cannot evaluate, determine or decide whether the website's products, services and information are appropriate for you. Because the website cannot evaluate, decide or determine which products, services and information are appropriate or best for your individual situation, you must use your own judgment, and, to the extent you believe appropriate, you must seek the assistance, counsel and advice of your physician, nutritionist, dietician and other health care professionals.

Information contained in SuzanneSomers.com is not a substitute for professional medical advice, health care services or a medical exam. Nothing accessed is or should be interpreted as a general or specific recommendation for a specific treatment plan, product, exercise regimen or course of action. Always seek the advice of your physician or other qualified health professional before starting any new regimen or treatment. Reviewing the information provided by SuzanneSomers.com shall not and in fact does not replace speaking with a qualified health, exercise or medical professional. Only your doctor or a qualified medical professional can provide you with advice or recommendations for an individual condition, ailment, treatment or problem. In addition, while SuzanneSomers.com endeavors to update its content, health, exercise and medical information, such information changes rapidly, and it is impossible for SuzanneSomers.com to stay abreast of all such changes.